This position currently has a working title of Receptionist and Brand Ambassador. As the title suggests, the incumbent will be called upon to complete tasks associated with that of a traditional receptionist/administrative assistant as well as duties pertaining to marketing and business development. Carson Law is currently working to develop a reputation in the legal industry as providing exceptional customer service and communication with clients. Therefore, above all else, there is an expectation that the person acting in this role will maintain a pleasant and positive demeanor at all times. The incumbent will also be the first employee that the firms’ clients will see upon entering the office and thus will be responsible for providing a first impression on behalf the entire business. Some specific work tasks will be as follows:
Answer phones and direct calls to the appropriate staff member
Greet clients and make them feel comfortable and welcome – offer to take visitors coats and offer beverages (if appropriate)
Field inquiries about the firms’ notary public services and advise customers of notarization availability
Collect payment and issue receipts for notary public services and other legal retainers
Be intimately familiar with and able to maintain the firms’ lawyers’ appointment schedules
Ensure that client files are organized and ready for their appointments
Act as a communication liaison between clients and staff by way of fielding calls for the lawyer(s) and directing to the proper clerk as well as dealing with walk-in customers appropriately
Manage files between clerks and lawyers so schedules are managed and inquiries get attended to
Understand all of the firms’ services to be able to confidently answer general questions and market to potential new clients
Prepare outgoing mail, arrange for courier pick-ups, and collect/sign for deliveries
Follow new matter and file opening procedures such as collecting client IDs and intake forms
Other duties as assigned
Projected Salary: $29, 200 per year
Projected Start Date: September 4, 2018
Work hours per week: 40 hrs
Annual Holidays: 3 weeks per year
Benefits: Dental/Medical coverage offered following the completion of 3-month probation period