| Carson Law Office Professional Corporation is proud and excited to announce that Shannon Hogan, our receptionist and one of our brand ambassadors, has accepted an offer to attend law school at the University of Ottawa, with classes starting September 2018. |
While the entire Carson Law family is sad to be losing a very competent and positive staff member, we are very happy that Shannon has accepted this opportunity and will be pursuing one of her life and career goals.
We wish her the best of luck and would love to see her rejoin the firm again in the future, especially as a new lawyer.
A search for her replacement will commence immediately with an anticipated start date of Tuesday, September 4, 2018. A job description can be found below. Any and all interested candidates should provide a resume and cover letter to our Manager of Operations and Business Development, Chad Blundy, at chad@carsonlaw.ca
Job Description:
This position currently has a working title of Receptionist and Brand Ambassador. As the title suggests, the incumbent will be called upon to complete tasks associated with that of a traditional receptionist/administrative assistant as well as duties pertaining to marketing and business development. Carson Law is currently working to develop a reputation in the legal industry as providing exceptional customer service and communication with clients. Therefore, above all else, there is an expectation that the person acting in this role will maintain a pleasant and positive demeanor at all times. The incumbent will also be the first employee that the firms’ clients will see upon entering the office and thus will be responsible for providing a first impression on behalf the entire business. Some specific work tasks will be as follows:
Answer phones and direct calls to the appropriate staff member
Greet clients and make them feel comfortable and welcome – offer to take visitors coats and offer beverages (if appropriate)
Field inquiries about the firms’ notary public services and advise customers of notarization availability
Collect payment and issue receipts for notary public services and other legal retainers
Be intimately familiar with and able to maintain the firms’ lawyers’ appointment schedules
Ensure that client files are organized and ready for their appointments
Act as a communication liaison between clients and staff by way of fielding calls for the lawyer(s) and directing to the proper clerk as well as dealing with walk-in customers appropriately
Manage files between clerks and lawyers so schedules are managed and inquiries get attended to
Understand all of the firms’ services to be able to confidently answer general questions and market to potential new clients
Prepare outgoing mail, arrange for courier pick-ups, and collect/sign for deliveries
Follow new matter and file opening procedures such as collecting client IDs and intake forms
Other duties as assigned
Projected Salary: $29, 200 per year
Projected Start Date: September 4, 2018
Work hours per week: 40 hrs
Annual Holidays: 3 weeks per year
Benefits: Dental/Medical coverage offered following the completion of 3-month probation period
| Any and all interested candidates should provide a resume and cover letter to our Manager of Operations and Business Development, Chad Blundy, at chad@carsonlaw.ca |
